Last Updated: 24 May 2026
Welcome to Extract Lab (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
- Name
- Email address
- Telephone number
- Company name
- Billing and shipping address
- Any information you provide through contact forms or enquiries
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and tracking technologies
Marketing Information
- Preferences in receiving marketing communications
- Interaction with email campaigns and advertisements
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to enquiries and customer support requests
- Process orders and transactions
- Improve website functionality and user experience
- Send marketing communications where permitted
- Maintain website security and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing (UK GDPR / EU GDPR)
We process personal data under one or more of the following legal bases:
- Consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
4. Sharing Your Information
We may share your information with:
- Service providers and business partners
- Payment processors
- Delivery and logistics providers
- Marketing platforms
- Professional advisers
- Regulatory or legal authorities where required
We do not sell your personal data to third parties.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
6. Cookies
Our website may use cookies and similar tracking technologies to:
- Improve website performance
- Analyse website traffic
- Remember user preferences
- Support marketing and advertising activities
Users can control cookies through their browser settings.
You may wish to include a separate Cookie Policy for more detailed information.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details below.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. International Transfers
Where personal data is transferred outside the UK or EEA, we will take appropriate safeguards to ensure your information remains protected.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.